F.A.Q. & SHIPPING

💳 What are your payment options?

We accept the following payment methods: Visa, Mastercard, American Express, Bank Cards, Apple Pay, Shop Pay, and PayPal. Our checkout system is 100% secure and safe. All transactions are encrypted, so you can shop with confidence!

💸 Can I get a refund?

Sure! Our goal is to make our customers 100% satisfied. If you’re unsatisfied for any reason, we'll offer a FULL REFUND on your order within 30 days. Please refer to our Refund Policy.

🌍 Do you ship all over the world?

Yes, we certainly do! We ship worldwide.

⏳ How long does it take to process an order?

Please allow 1-4 business days (excluding weekends and holidays) for your order to be processed for shipping.

🚚 How long will shipping take?

Shipping time will depend on your location. In general, it varies from 6 to 25 business days. Here are our shipping time estimates for specific areas:

• Europe & United States & UAE: 6-15 business days.
• Canada & Australia: 8-18 business days.

🚢 What are the shipping costs?

🔍 Can I track my order?

Yes, you will receive an email with a tracking number once your order has been shipped.

📍 Where are you located and where do you ship your products from?

Our offices are located in Paris, France. We ship from various warehouses located in China.

🛑 How can I cancel an order?

Our system processes orders quickly. You must request the cancellation of the order by sending an email to contact@nadshop.net no later than 2 hours after submitting your order. After this time, you will have to wait to receive it and return it to get your money back.

💔 What can I do if there are broken items when my order arrives?

Please send us an email the same day at contact@nadshop.net specifying your order number, a description of the problem, and photos/videos of the items. You can then ask either to reship the correct items at no additional cost or to refund the amount of your order.

❓ Any other questions?

Please feel free to contact us at contact@nadshop.net.